We offer great value prices on superb quality goods. We know sometimes things can go wrong. We aim to put it right as quickly and efficiently as possible. If you have any faulty or damaged item or for any reason receive what appears to be incorrect goods please contact us and explain your problem by emailing us at info@look-smart.co.uk We will send you a RMS number and return address. We will aim to respond within 1 full working day. Provided the product is within its warranty period (14 days after the product has been sent). Please do not return goods until you have a RMS number and return address from us. Unauthorised returns will be refused. If you need to return goods
for any other reason, you must notify us within 7 days of receipt of the order. Refunds can only be made if the item is returned in the condition it was received. Return postage costs will be your responsibility.