Delivery Options


Below outlines the delivery options offered by Look Smart


UK 2nd Class  *Free **Approx. 3-5 working Days

UK 1st Class - £4.95 Approx. 1-2 working days


*Except for occasional specific promotions.
**Most orders to the UK are received within 3-4 working days, however, we ask that you allow up to 7  working days before contacting us for issue of a replacement.
 
All UK orders placed before 11am are normally dispatched 1-2 working days, however we ask that you allow 7 working days for the product to be delivered to your door, in case of any delays that may  occur within Royal Mail.

In the unlikely and unfortunate event that your order is still not received within this time frame, please  contact us at looksmartgroomings@gmail.com and we will arrange for a replacement as soon as possible.

 

Returns


We offer great value prices on superb quality goods. We know sometimes things can go wrong. We aim to put it right as quickly and efficiently as possible. If you have any faulty or damaged item or for any reason receive what appears to be incorrect goods please contact us and explain your problem  by emailing us at looksmartgroomings@gmail.com. We will send you a RMS number and return address. We will aim to respond within 1 full working day. Provided the product is within its warranty period (14 days after the product has been sent). Please do not return goods until you have a RMS  number and return address from us. Unauthorised returns will be refused. If you need to return goods
for any other reason, you must notify us within 7 days of receipt of the order. Refunds can only be made if the item is returned in the condition it was received. Return postage costs will be your responsibility.

 

100% CUSTOMER SATISFACTION GUARANTEED


We try our very best to make sure every customer is completely satisfied. If there's a problem,  message us! We're happy to help.
Feedback is very important to us. If your happy and satisfied with your transaction, please take a  moment and leave positive feedback. If there are any issues, please contact us and give us a chance  to fix the issue prior to leaving a negative rating, 1 or 2 Star reviews. Many issues are easily resol ved
by contacting us. We assure you that if a problem arises we will work hard to resolve it as timely as  possible customer satisfaction is our number 1 priority.
If you have any questions, please feel free to message our service specialists 24 Hours a Day -7 Days a Week. We greatly appreciate your POSITIVE feedback. Our aim is to provide Top Level  Customer Service, normally so we will try our best to solve any problem